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Shipping & Delivery

Shipping & Delivery

Your delivery charge will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice.
You will see the shipping fee at checkout by adding in the postcode of your delivery address.

Track & Trace

All orders placed online at Denparts o are delivered via courier. You can track the progress of your order from placement through to delivery via our Track & Trace portal. Simply enter your Order Number (ie. 0000123456) and your first and last name to view the progress of your order.
Once your order has been packed ready for dispatch you will see a consignment number and link to track your order directly through the courier’s website.

Delivery Fees

Your delivery cost will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice. Normally the larger the item, the more expensive delivery will be. Extremely large goods (ie. Items requiring a two man lift) will also incur higher delivery rates.

Please note: As we use couriers to deliver all parcels, products cannot be delivered to an unattended address. The courier will require a signature from an occupant at the specified delivery address at the time of delivery, if no one is available to sign for any parcel a card will be left and the parcel re-directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.

Denparts recommends all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimize any redelivery delays and/or fees.

At checkout, you will be notified of shipping costs for your approval, these are calculated automatically by the site in accordance with our courier companies’ freight charges via a courier aggregation application. Bulky items are those with either a high weight or large cubic volume. Products are allocated as bulky as determined by the shipping methods of our courier companies.

Please note if your cart contains non-bulky and bulky items your cart will be calculated accordingly.

Delivery Time Frames

We use a selection of courier services with delivery times of between 1 – 5 business days after dispatch for smaller items, and 1 – 5 business days for larger items, depending on your delivery location. Courier deliveries are made during business hours, Monday to Friday only.
P.O. Boxes and Authority to Leave
We are unable to deliver goods to PO Box addresses as all delivery orders are sent via courier services. Unfortunately we do not currently offer Authority to Leave (ATL).

International Shipping

Unfortunately Denparts is currently unable to provide international shipping.
Reasons for order delays
Entry of an incorrect or incomplete address during checkout.
The address had no-one to sign for the parcel.
Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.
If your order is not received within the quoted delivery period please check your order progress via our Track & Trace emails, alternatively contact our Customer Support Team on (438) 866-6959 from Monday to Sunday from 8:30 to 20:30 Eastern time or complete our online enquiry form. We will generally respond to online enquiries within 48 hours.

If you have any questions concerning our policies please contact Denparts by email at info@denparts.ca or call and Text 438-866-6959. We will be happy to address all of your concerns.