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Returns & Warranty

Warranty & Returns

At Denparts, we are strong with our 100% customer satisfaction. If you are experiencing any issues with any of our products, contact our Warranty and Returns department using the information below.

Phone: (438) 866-6959 from Monday to Sunday from 8:30 to 20:30 Eastern time
Adresse :
43 Crépin
Châteauguay
Québec, J6J2T6
Email : info@denparts.ca

 

Returns & Warranty-Replacements

Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, Denparts will accept qualified and conforming products for replacement for the period of 1 (one) year. An order may be refunded only within 30 days of the original purchase date. All shipping charges are non-refundable. Send Email with your name, invoice number, and details about the return to: info@denparts.ca or call (438) 866-6959 for our returns department.

To complete a return in store we request that you:

Show your receipt or proof of purchase (This can include a bank statement, Club+ transaction history, etc).
Try to return the product in the same condition as it was purchased (including manuals, accessories and packaging).
Provide us with any extra information we may need to process your return.
Returning a product with a receipt.

 

Refund or Exchange

For an exchange, credit, refund or repair we ask for your name, telephone number and signature in addition to your receipt.
All purchases made on a debit/credit card will be credited back to the original card used, so please have your card with you.
Returning a product without a receipt

If you don’t have a receipt, we ask for your photo identification showing your name, address and signature.
You can help us determine proof of purchase by providing a Bank Statement or similar.

Our team can assist you with further information about the warranty period for the product you return.

Your refund will be processed once your product has been successfully returned and inspected by our team. Please allow 3-5 business days for your refund to then be processed back to your payment service provider (e.g. Paypal, Credit Card, etc).

Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.

In some cases a refund, replacement, or repair may not be offered if you:

Substantially modify or damaged the product;
Misuse the product contrary to user instructions or packaging labels; or
Simply change your mind.

We want you to be totally satisfied with our products and services. Help us, help you.